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CUSTOMER SERVICE
How to Order
Once you have selected and added your desired items into your shopping bag, you are ready to place your order. girls got game offers a four-step ordering process:
  • Finalizing the items in your Shopping Bag
  • Completing shipping and billing information
  • Reviewing and submitting your order
  • Receiving an order confirmation
Step 1: Shopping Bag
The shopping bag contains all the items you selected while shopping. During this step, you can add or delete items, change colors and/or sizes and change quantities.

Step 2: Shipping and Billing
You are asked to provide your billing address as well as the shipping address if your purchase will be shipped some place other than your billing address.

Step 3: Reviewing Your Order
Your order will be sorted by shipping address for your review. You can make changes or go ahead and place your order.

Step 4: Order Confirmation
A final summary and confirmation of your order appears, along with the phone number for Customer Sales and Service in case you need assistance. You can use the order number on this page to track the status of your order online through the My Account section 24 hours after it has been placed.

(To mail in your order click here for a printable order form.)

Order Inquiries
Please feel free to email at custserv@girlsgotgame.com us with specific questions about your order. You can also determine the shipping status of an existing order by visiting the My Account section. Your order becomes available for online status-tracking 24 hours after it is placed.

Helpful Phone Numbers
Order by phone: 866.600.9905
Monday-Friday  8:00am to 8:00pm (EST)

Order by fax anytime: 877.243.5268
Ways to Pay
Credit Card
We accept Master Card, Visa, Discover and American Express. Credit card payments usually ship the fastest because we are able to authorize the account instantly. Please have your credit card available when you place your order and be ready with the card number, expiration date and card security code. The card security code is the last three digits in the signature box on the back of the card on Visa, Master Card and Discover cards and a four digit code located above the card number on American Express cards.

About Credit and Debit Card Procedures
There is a general difference between paying with a credit card versus a debit card. Most debit card companies first authorize a customer's card when an order is placed, then actually charge the account when the item is provided -- in our case, at the time we ship your order. The authorization holds the money for security purposes but it not an actual charge generated by girls got game. The authorization will "fall off" the account naturally within a couple business days after the order is completely shipped and billed.

Most credit cards reserve funds from a customer's bank account at the time of the original transaction. When the order ships, the credit card company pays that debited amount to girls got game.

Pre-Order Items
If you pre-order an item, such as custom uniforms, and pay with a credit card, the authorization for that purchase usually expires in seven days for Visa, or 30 days for MasterCard, American Express and Discover cards. For items that are due to arrive in more than 30 days, we may need to obtain another authorization from your credit card company. Your credit card is charged only at the time we ship the product.
If you pre-order an item and pay with a debit card, your bank places a hold on your account for the amount of that purchase. If your pre-order has not shipped within the allotted authorization time frame (7 days for Visa and 30 days for MasterCard, American Express and Discover), we may need to obtain another authorization from your debit card company. Debited funds are only paid to us when your order ships.
Please be aware that bank policies and procedures vary. If you experience any delays or errors regarding the availability of funds in your bank account, please consult your bank.

Backorders and Other Delays
Payment for backorders or delayed products is generally the same as described above for pre-ordered items. If you are using a credit card, it will be authorized but not charged until the item ships. If you are paying by debit card, your bank reserves the funds and forwards that amount to us when we ship the item.

Cancellations
If you cancel an order, or if an order is cancelled because a product is unavailable, your credit card will not be charged. If you used a debit card, please be aware that although we do not charge your card until the order ships, banks place a reserve against your bank account when your order is placed. If you used a debit card and your order was cancelled, it is your bank's responsibility to release the reserve against your account. Bank policies and procedures vary with regard to releasing a reserve on funds. Any questions about releasing funds should be directed to your bank.

Check or Money Order
Checks or Money Orders can be used for payment. Be sure to make payable to girls got game and mail to girls got game, 133 Main St. Suite 1 Geneseo, NY 14454. Please note, orders will not process until we have received the check or money order and payment has been applied to the account.

Electronic Funds Transfer
We accept electronic funds transfer from checking or savings accounts for any order under $1000.00. Please have your account number and bank routing number available when you call in to place your order. Once the funds are verified, the order will process immediately. The routing number is the first nine digits on the check or deposit slip. The account number is the set of numbers displayed after the routing number.

Open Accounts
School Purchase Order/Letter of Authorization
Schools and government agencies are eligible for credit with purchase orders. Your purchase order must be faxed or mailed on an official PO form and signed by a purchasing agent, athletic director, principal or finance manager. You must include the 7 digit web order number on the purchase order you fax or mail. You will receive an email to acknowledge that we have received your order. Upon receiving the Purchase Order, your order will be processed or you will be contacted for more information if necessary. *Please note; orders will not process until we have received the PO and credit has been established. Invoices are due 30 days from shipment.

Sales Tax
New York State residents please calculate sales tax. We do not collect sales tax from residents outside of New York State. Exemption from sales tax is based on the requirements of the state. We must have documentation of sales tax exemption in order to process any order without sales tax. Please include your tax exemption certificate with your order.

Shipping Information
Shipping and Handling Charges

Total Order Amount Ground Shipping

3 Day Select

Second Day Air

Next Day Priority

(by 8:00 pm)

Next Day Standard

(by 3:00 pm)

Up to $100
$9.99
$14.99
$19.99
$26.99
$39.99

$100.01-150.00

$12.99
$15.99
$22.99
$34.99
$49.99
$150.01-200.00
$14.99
10% of total order amount
15% of total order amount
25% of total order amount
35% of total order amount
$200.01-250.00
$17.99
10% of total order amount
15% of total order amount
25% of total order amount
35% of total order amount
$250.01-350.00
$24.99
10% of total order amount
15% of total order amount
25% of total order amount
35% of total order amount
$350.01-450.00
$31.99
10% of total order amount
15% of total order amount
25% of total order amount
35% of total order amount
$450.01-550.00
$34.99
10% of total order amount
15% of total order amount
25% of total order amount
35% of total order amount
$550.01-650.00
$39.99
10% of total order amount
15% of total order amount
25% of total order amount
35% of total order amount
$650.01 and up
7% of total order amount
10% of total order amount
15% of total order amount
25% of total order amount
35% of total order amount

Notes:

  • girls got game ships to 48 Contiguous States, Alaska, Hawaii, Guam, Puerto Rico, US Virgin Islands. At this time girls got game does not ship internationally.
  • Puerto Rico, US Virgin Islands, Guam, Alaska, Hawaii must be quoted and are not eligible for free shipping offers.
  • Next Day Air Saver arrives by 3pm for commercial addresses, by end of day for residential addresses. Next Day Air arrives by 12pm for commercial addresses and 3pm for residential addresses. Please take these times into consideration to ensure you select the correct delivery method for your specific need.
*Please allow 1 - 2 business days for your order to process*
Cancellations
Any product that is customized is made specifically for you. Once the order is placed into production it cannot be canceled. Before placing order please double check for accuracy.


Shortages or Mis-Ships
Please give us a call within two weeks of receiving your shipment so that we can correct any issues in a timely manner.

Returns & Exchanges
All non-customized items may be returned, within 30 days of shipment, provided the items are in new and un-used condition and are in the original packaging. Any item that has been customized is not returnable. Shoe boxes must have no writing on them in order to receive credit for the return. Shipping charges will apply on exchange orders.

Please be sure to complete the Return/Exchange Form that was attached to your original packing slip. If you do not have a copy of that form you can get a copy here. Send all returns and exchanges to:

girls got game
c/o Athletica, Inc.
Attn: Returns Department
200 North Main Street
Suite 3
Perry, New York 14530

If you have any questions regarding a return or exchange, please contact us

phone: 866.600.9905
fax: 877.243.5268
e-mail: returns@girlsgotgame.com

Care Instructions
All garments should be washed according to the directions on the tags.

Generally speaking...

In Stock Uniforms should be machine washed cold separately. Do not wash more than one uniform at a time. Use mild detergent and do not bleach. Remove promptly. Hang to dry. Do not dry clean.

Practice Wear and Travel Suits should be machine washed cold. Do not bleach. Remove promptly. Tumble dry low heat or hang to dry. Do not dry clean.